Yuma’s platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both “relevant and customized to the support agents” (in theory). The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily - but not exclusively - Shopify merchants. Associating with an app that visible, particularly one that’s in the red-hot generative AI space, is bound to get attention - a fact to which this article is a testament. By one metric, ChatGPT is the fastest-growing app in the world, having reached 100 million users within the first two months of launch. That new ventures are jumping on the ChatGPT hype train isn’t surprising, considering ChatGPT’s virality. That’s the vibe one gets from Y Combinator’s Winter 2023 batch, which features no fewer than four startups that claim to be building a “ChatGPT for X.” The hype around ChatGPT, OpenAI’s viral AI-powered chatbot, hasn’t reached a peak yet.
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